MDTS — Booking Terms & Conditions

Travel With Confidence. Experience Morocco With Us.

At MDTS, we believe your Moroccan journey should be safe, comfortable, personal and hassle-free.

We are a team of five friends who became like family, with more than 26 years of experience traveling throughout Morocco. We personally know the destinations, accommodations, restaurants, drivers, guides and local partners we recommend.

These terms explain how our private tours are booked and what you can expect when traveling with MDTS.

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1. Requesting a Tour

All MDTS tours are private and subject to availability.

When you find a tour you are interested in, simply send us a booking request with:

Submitting a request does not create a confirmed booking or payment obligation.

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2. Availability Confirmation

After receiving your request, MDTS will personally check availability with our local partners.

This may include:

We will then send you a detailed confirmation with the available arrangements and full tour price.

No Payment Before Confirmation

Please do not send payment until MDTS has confirmed the availability of your requested journey.

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3. Confirming Your Booking

Once we have confirmed availability, we will send you:

Your booking becomes confirmed once you have approved the arrangements and MDTS has received the required payment.

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4. Tour Price

The price provided by MDTS after availability has been confirmed is the full price of your selected private tour package, unless otherwise stated.

We believe luxury travel should be straightforward and transparent.

There will be no hidden mandatory tour charges added after your booking is confirmed.

Any optional upgrade or activity that is not included in your package will be explained and priced separately before you decide whether to add it.

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5. Payment

Payment instructions will be provided by MDTS after your itinerary and availability have been confirmed.

The payment schedule will be clearly stated in your booking confirmation.

For certain customized journeys, suppliers may require advance payment to secure accommodation or special experiences.

Your exact payment requirements will always be provided before you make payment.

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6. Cancellation by the Traveler

Because MDTS makes reservations with hotels, riads, desert camps, drivers, guides and other suppliers in advance, cancellation charges may apply.

The cancellation conditions for your specific journey will be provided with your booking confirmation.

Where possible, MDTS will work with our suppliers to recover refundable amounts.

Any refund will be based on the amount that can reasonably be recovered from the relevant suppliers, subject to the cancellation terms provided with your booking.

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7. Changes to Your Booking

We understand that travel plans can change.

If you need to change:

please contact MDTS as soon as possible.

We will do our best to accommodate your request.

Additional costs may apply if suppliers charge cancellation or amendment fees, or if the new arrangements are more expensive.

We will always discuss additional costs with you before confirming a change.

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8. Accommodation

We carefully select the hotels, riads, mountain properties and desert camps used on our tours.

We look for:

Quality • Cleanliness • Comfort • Location • Service • Character

We personally visit or maintain close relationships with properties whenever possible.

Occasionally, a property may become unavailable after an itinerary has been confirmed.

If this happens, MDTS will arrange an alternative accommodation of similar or higher quality whenever reasonably possible.

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9. Transportation & Drivers

Private transportation is included according to the itinerary provided with your booking.

We work with experienced professional drivers and reliable vehicles.

Our drivers follow applicable road and safety regulations.

Travel times shown on itineraries are estimates and may change because of:

Safety always comes first.

We will never ask a driver to take unnecessary risks simply to meet an itinerary schedule.

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10. Hiking & Outdoor Activities

Some MDTS journeys include hiking, trekking, mountain activities, desert activities and other outdoor experiences.

Guests are responsible for choosing activities appropriate to their own abilities.

Hiking routes may be adjusted because of:

Our guides may recommend a shorter or alternative route when appropriate.

For mountain and hiking tours, guests should have appropriate travel insurance and consider whether they are physically prepared for the planned activity.

Our philosophy:

Enjoy the mountains. Don’t race through them.

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11. Picnic Lunches

For tours where picnic lunches are included, MDTS will arrange fresh food and refreshments for guests to enjoy during the hiking day.

Depending on the location, the picnic may include:

Dietary requirements should be communicated to us before the tour.

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12. Travel Insurance

We strongly recommend comprehensive travel insurance for every traveler.

Insurance should ideally cover:

Travelers are responsible for ensuring that their insurance provides the coverage appropriate for their individual journey.

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13. Passports & Visas

Travelers are responsible for having the correct travel documents.

This may include:

MDTS can provide general travel information, but travelers are responsible for confirming the requirements applicable to their nationality.

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14. Health & Special Requirements

Please tell us about any important requirements before confirming your journey.

This may include:

We will make reasonable efforts to accommodate your needs.

Some rural, mountain and historic areas may have limited accessibility.

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15. Restaurants & Food

We carefully select restaurants and food experiences based on our own experience and our relationships with local businesses.

However, food preparation is ultimately the responsibility of the individual restaurant or supplier.

Please inform MDTS about allergies and dietary restrictions before your journey so we can communicate them to the appropriate providers.

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16. Local Partners

MDTS works with trusted local partners throughout Morocco, including:

We select our partners carefully and aim to work with people who share our commitment to quality, safety, hospitality and respect.

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17. Itinerary Changes

We carefully plan every MDTS journey, but circumstances can sometimes require changes.

These may include:

If a change becomes necessary, MDTS will make reasonable efforts to provide an alternative of similar quality and character.

We will always try to preserve the main experiences of your journey.

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18. Force Majeure

MDTS cannot be held responsible for circumstances beyond our reasonable control.

These may include:

If such an event occurs, MDTS will do everything reasonably possible to assist our guests and find practical alternatives.

Any refunds will depend on the amounts recoverable from suppliers and the circumstances of the booking.

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19. Delays

Morocco is a large and diverse country, and travel times can sometimes be affected by unexpected circumstances.

Traffic, weather, road conditions, construction and local events may cause delays.

We will make reasonable efforts to keep you informed and adjust the itinerary when necessary.

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20. Personal Belongings

Guests are responsible for their personal belongings, passports, money, electronics and valuables.

We recommend using hotel safes where available and keeping important documents secure.

MDTS cannot accept responsibility for lost or stolen personal belongings except where liability cannot legally be excluded.

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21. Respect for Local Communities

We ask all MDTS guests to respect Moroccan culture, traditions, communities and environment.

We encourage responsible travel by:

We want tourism to create positive experiences for both our guests and the people we meet.

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22. Complaints

If something isn’t right during your journey, please tell us as soon as possible.

Our first priority is to resolve problems while you are still in Morocco.

Please contact your MDTS representative or driver so that we have an opportunity to investigate and correct the issue.

If the matter cannot be resolved during the journey, please contact MDTS in writing after your return.

We will review the matter fairly and work toward a reasonable solution.

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23. Privacy

MDTS respects your privacy.

Information provided to us may be used to:

We do not sell or rent your personal information for marketing purposes.

Information may be shared with trusted suppliers only when necessary to organize your journey or provide requested services.

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24. Photography & Marketing

With your permission, MDTS may occasionally ask guests whether they would like to share photographs or testimonials from their journey.

We will not use identifiable photographs, videos or testimonials of our guests for marketing without their permission.

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25. Our Commitment to You

MDTS was created by five friends who became like family.

With more than 26 years of experience traveling throughout Morocco, we have built relationships with people across the country.

We personally travel to the places we recommend.

We know the accommodations.

We know the restaurants.

We know the roads.

We know the guides.

And we know the local people.

We don’t want to send you somewhere simply because it looks good online.

We want to recommend places we trust.

Our promise is simple:

Safe Travel.

Quality Experiences.

Trusted Local Partners.

Personal Service.

No Hassle.

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WELCOME TO MOROCCO

At MDTS, we don’t believe in treating our guests like customers on a bus.

You’re our guest.

We want you to experience Morocco comfortably, safely and authentically — with people we know and trust.

5 Friends.

1 Family.

26+ Years of Experience.

1 Extraordinary Country.